Business Phone Service
Most phone system vendors provide hardware and software—at Digital Agent, we provide both as well as phone service.
Phone systems and phone service work hand in hand, and having a technology partner who can provide both is essential. At Digital Agent, we understand this better than any other partner. As a competitive local exchange carrier (CLEC) phone service provider, we’ve gone the extra mile to make sure our clients have all the benefits of the big box providers without the hassle of big box customer service.
Need a Custom Solution? We Offer VoIP Phones, SIP Trunks, PRIs, Faxing, and More
Digital Agent offers the very best internet and phone services helps businesses uncover their true communication needs, then designs networks to meet those needs This can be anything from dial tone and phone numbers, to fax solutions and SIP trunks; but the advantage doesn’t stop there. After we consult, design, and implement a solution, our expert engineers monitor and train your end users and support you with the help of our 24/7/365 help desk.
What Is VoIP?
Voice over Internet Protocol (VoIP) is the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the internet. VoIP enables users to make phone calls anytime, anywhere, using an internet-connected computer, a headset, and voice over IP (VoIP). VoIP is the technology that converts your voice into a digital signal, allowing you to make a call directly from a computer, a VoIP phone, or other data-driven devices. We can offer VoIP as a service to any of our phone system solutions.
SIP Phones vs. Traditional PRI Systems
Many legacy phone systems use an old technology that requires primary rate interface (PRI) connections to get them their dial tone. This solution is outdated and expensive. The newer, more advanced phone systems connect to the world through SIP trunks. SIP trunks allow greater flexibility and are much less expensive than their predecessor.
Choose a Provider That Can Do It All
From buying your phones to setting up a custom solution to servicing and supporting your systems after the sale, we have you covered.
The Digital Agent Difference
The Digital Agent advantage is having expert engineers on your team who design, implement, and support your entire business phone experience. Our commitment to customer care, personalized service, and attention to detail is carried across all our services, and we never offer a cookie-cutter solution. We pride ourselves on taking a strategic approach with all our services. We carefully assess your needs and goals to determine the best solution for your business and then design and implement that solution.
Working with Digital Agent as your phone system provider is also extremely beneficial to your business because we are a competitive local exchange carrier (CLEC). This means that the circuits for your phones run through our switches. We have more control over the service than any other providers will. We’re not simply reselling and renting from the big box providers, we control the entire experience from dial tone to the specific phone number that connects you to the outside world.
Phone System Offerings for Everyone
We offer custom solutions for the phone systems we sell. Learn more about the features you can get with our phone systems.
Hosted Phone Service or Premise Based Systems—Choosing the Right Solution for Your Business
Working with Digital Agent as your phone system provider is extremely beneficial to your business for a number of reasons. Since we are a competitive local exchange carrier (CLEC), the circuits for your phones run through our switches. We have more control over the service than other providers will. We’re not simply reselling and renting from the big box providers, we control the entire experience from dial tone to the specific phone number that connects you to the outside world.
Hosted Phone Systems
Digital Agent’s Hosted Voice is all about ease and flexibility. Hosted Voice provides the latest enterprise phone features without the upfront costs or unpredictable maintenance that accompany owning a phone server. At Digital Agent, we offer two types of hosted phone systems. The first system that we offer is perfect for a startup company with few employees. The second option is better for a small business with 25 to 50 employees—this is a great option for a small to medium-sized company who wants a more feature rich phone system. Through our partner, Digium Switchvox, we can offer features like reporting and integrations.
Premise Based Phone System
As flexible as Hosted Voice is, owning a phone server does carry its own advantages. For larger companies, it’s sometimes more cost-effective to purchase the Digium Switchvox system outright. This option offers the same features as hosted Switchvox with a greater one time fee and lower monthly payments.
Digium Switchvox phone systems integrate with multiple software packages including:
- Outlook
- Firefox
- Chrome
- Salesforce
Additionally, some features like individual conference bridges, internal secure chat messaging and call-recording are just easier to deliver and more reliable when you own the physical server.
Uncovering Your True Communication Needs to Develop a Custom Solution and Offer Unmatched Service
As a premier business phone system provider in Atlanta, we don’t just resell phone systems—we offer custom solutions and phone system service so you only have one number to call. Eliminate the hassle of having to call multiple vendors; with our team on your side, you can get it all. Once you buy your phone system, we handle the installation and ensure you have the proper communication setup. From there, you don’t have to worry about finding a support company. We handle all your questions and issues as well. Our 24/7/365 helpdesk is filled with experts who are experienced enough to solve all your issues while also caring about your business. They will know your business by name and everything that makes you unique, so we can quickly solve problems and have your business operating efficiently at all times.
Who is Your Digital Agent?
Our team has been solving IT and telecom problems while protecting businesses from evil for over 20 years. Discover the Digital Agent Advantage today.
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