Managed IT Support
Don’t rely on a single in-house IT person; allow our IT professionals to be your dedicated support team.
A lot of managed IT service providers will charge you for every minute when you need additional support, and it really starts to add up if you need onsite work. Digital Agent’s Managed IT Gold product takes out the guesswork. By 2020, the key brand differentiatior will no longer be competitive pricing and product quality but overall customer experience. As our customer, you’ll have direct access to expert engineers who are able to diagnose and solve the most complex problems quickly.
A Service Desk of Experts Who Know Your Business
Why rely on one, or even two, in-house IT personnel when you could have an entire team of experts to support your business? Not only has our team seen it all, we also care about your business as if it were our own. While we are capable of solving problems quickly because of our experience and in-depth technical knowledge, we also have the mentality of a small, family-run business. We care about what makes your business unique; and when you call our helpdesk, you’ll always be talking to an expert who knows your business and can solve issues faster than anyone else.
Let Us Take Out the Guesswork
Never worry about tacked-on expenses, never wonder whom to call. Digital Agent has you covered.
Our IT Tech Support Specialists Have All Your Bases Covered
Our helpdesk doesn’t toss you around or leave you on hold, wondering and waiting for answers. We provide unsurpassed 24/7/365 support to all of our customers, and we know your business as well as you do. Our technical knowledge enables us to solve any problem that may arise with your technology, quickly and effectively. We offer a true “all you can eat” solution—you get a whole team of IT experts who can resolve issues quickly, plus any other services that come with your customized solution. We don’t consider helpdesk support an additional cost; it’s something we provide simply for your choosing to work with us. We aren’t an “a la carte” IT services provider—we’re your strategic partner.
A Managed Service Provider (MSP) and Service Desk All in One
At Digital Agent, we’ve seen it all. Whether you’re a small business with no dedicated IT personnel or your in-house IT guy needs additional help with a special project, we are here to help. We can assist with technical projects, take on the day-to-day troubleshooting load, or even act as a virtual CTO/CIO to help you reach company goals. No matter what level of support you are seeking, our team has the experience to support yours. Our helpdesk can efficiently handle all types of support calls, whether that be resolving minor issues or advising on out-of-the-ordinary problems. Our IT support team is able and ready to help your business run more efficiently because we’ve seen it all.
Ready for an MSP that knows you by name?
Digital Agent is big enough to provide all the IT support you need, yet small enough to know each customer by name.
If you want a support team that will be able to resolve any issue, even after hours, look to a partner like Digital Agent. Our support line always goes to a real person who is knowledgeable enough to handle any issue, but personable enough to know your business by name. To learn more about our IT and technical support team in Atlanta, GA, contact us today.
The Digital Agent Advantage—Why Our Support is Better
At Digital Agent, we are customer service specialists and IT experts. We know your business, but more than that, we know technology. We’ve been providing customized technology solutions for companies of all sizes across a range of industries for over two decades. We can solve any IT issue, large or small, complex or unexpected, no matter what it is—we have you covered. Between all of our IT support specialists and our leadership team, we have the breadth of knowledge needed to support any business and solve issues quickly. Each member of our team wears many hats, and we’ve seen it all. We can provide you with as much or as little support as you need. Need an entire team dedicated to supporting your technology? We’ve got you covered. Does your in-house IT person have a lot on his or her plate and need additional support? We’ll handle it. No matter what level of support you’re looking for, we’re here to help, and we’ll ensure you incur as little downtime as possible.
One Number to Call
When your technology isn’t working, it can ruin your whole day. It can be extremely frustrating if you don’t know how to deal with unforeseen issues. At Digital Agent, we believe your technology shouldn’t hold you back from growing your business and serving your customers. That’s why we provide end-to-end support and a team of specialists who care about your business as much as you do.
Who is Your Digital Agent?
Our team has been solving IT and telecom problems while protecting businesses from evil for over 20 years. Discover the Digital Agent Advantage today.
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