Many managed service providers (MSPs) offer standard IT services—helpdesk, disaster recovery, cloud services, and so on. But very few providers actually care enough to take it a step further. Digital Agent’s Managed IT Gold takes away all the guesswork. Before we develop a solution and begin our partnership, we take a snapshot of your entire network. This involves going onsite to survey and inventory everything you have—workstations (laptops, desktops, and smartphones), servers, switches, and printers. Essentially, we look at anything connected to your network.
Once we survey and inventory everything at your facility, we can effectively determine the exact services and level of support you’ll need from us. Everything within that “snapshot” is covered. You pay one price every month and get an “all you can eat” service. Our customers have direct access to expert engineers who are equipped to diagnose, solve and communicate the most complex or mundane solutions. We focus on the technology so you can focus on growing your business.
By taking a complete snapshot of your network, we are able to offer a custom technology solution and empower success within your organization.
Our all-you-can-eat gold product solution puts all the pressure on us and gives you everything you need. We aren’t getting paid by the hour; we’re paid a flat fee to make sure your network works. This flat fee covers everything and ensures you experience the most uptime possible, because we are incentivized to make sure your network is running. In addition to customized services and unmatched support from IT experts, we also hold annual state of the IT meetings with all of our customers. In these meetings, we present one-, three-, and five-year IT and infrastructure budgets and plans. As your partner, we care about your business now and in the future.