Managed IT
We take a snapshot of your network to determine the managed services and level of support that are best for your business.
Managed IT Gold—A Premium Product That Enables Us to Offer Custom IT Services and Management
Many managed service providers (MSPs) offer standard IT services—helpdesk, disaster recovery, cloud services, and so on. But very few providers actually care enough to take it a step further. Digital Agent’s Managed IT Gold takes away all the guesswork. Before we develop a solution and begin our partnership, we take a snapshot of your entire network. This involves going onsite to survey and inventory everything you have—workstations (laptops, desktops, and smartphones), servers, switches, and printers. Essentially, we look at anything connected to your network.
Once we survey and inventory everything at your facility, we can effectively determine the exact services and level of support you’ll need from us. Everything within that “snapshot” is covered. You pay one price every month and get an “all you can eat” service. Our customers have direct access to expert engineers who are equipped to diagnose, solve and communicate the most complex or mundane solutions. We focus on the technology so you can focus on growing your business.
By taking a complete snapshot of your network, we are able to offer a custom technology solution and empower success within your organization.
Our all-you-can-eat gold product solution puts all the pressure on us and gives you everything you need. We aren’t getting paid by the hour; we’re paid a flat fee to make sure your network works. This flat fee covers everything and ensures you experience the most uptime possible, because we are incentivized to make sure your network is running. In addition to customized services and unmatched support from IT experts, we also hold annual state of the IT meetings with all of our customers. In these meetings, we present one-, three-, and five-year IT and infrastructure budgets and plans. As your partner, we care about your business now and in the future.
Managed IT Gold is our premium solution to make your business IT work to your advantage.
IT Support
Finding a helpdesk provider that doesn’t nickel and dime you for every minute is a challenge. Most MSPs charge you a monthly fee and tack on additional hours for what they see as “onsite work.” Digital Agent offers 24/7/365 support, and you won’t get tossed around or put on hold. You’ll get a whole team of people who know your business and are ready to support you. We’re large enough to handle even the most complex problems, but small enough to know your business by name.
IT Consulting
We aren’t your typical MSP; we are your strategic consultants and your virtual CIO. We’re not just taking your support calls—we’re helping you make decisions that impact your business. And with our level of expertise, we help you make the right decisions. We consider your budget and needs and work to become your strategic partner. No matter what your goals are, Digital Agent is the partner you’ll want on your side for managing your technology environment.
HaaS
Hardware as a Service (HaaS) is a service in which Digital Agent owns and manages your office’s tech hardware. This enables you to remove yourself from the responsibility of fixing, updating, replacing, monitoring and maintaining the devices that are easily forgotten as well those that affect your employees’ daily experience. We can own and manage your phone handsets, laptops, computers, managed wireless access points, managed switches, managed power, firewall, and router.
A Custom Solution and Expert Engineers to Solve the Most Complex Problems
At Digital Agent, all of this is possible and more. Reach out to our team to see what a managed services solution would look like for your business.
Cloud
Very few IT companies have the infrastructure to truly steward the dynamic nuances that businesses need to function. Digital Agent can not only host your website, but is equipped to do so much more. We provide registration assistance, file storage, collaborative application, email hosting, email management, DNS coordination and DNS hosting. We offer support for SSL security and SQL databases on Windows and Linux/Apache.
You can spend a lot of money upfront, or you can move everything to the cloud—a suggestion our experts will often make. We offer infrastructure as a service (IaaS), which provides virtualized computing resources via the internet. We also offer software as a service (SaaS), a licensing and delivery model in which software is licensed on a subscription basis and is hosted centrally.
Data Backup and Recovery
With so many threats to your information, one of the best ways to protect your data is backups. Digital Agent has a variety of backup solutions tailored to your business needs, and, most important, your business budget. Data backup is very specific to business continuity and disaster recovery. We have a product for customers who can absolutely not afford to incur any downtime. For customers who don’t need data backup in a matter of minutes, we offer other solutions such as servers and file backups. No matter what your unique needs may be, we will implement the data backup solution that’s right for you.
Managed Colocation
Maintaining a fully compliant, secure and reliable data center requires a large investment of money and manpower that many small- to medium-sized businesses would stretch to keep up with. Colocating your servers to a local data center gives your business all the benefits of a world-class infrastructure hosting venue with none of the downsides of building, staffing and managing a data center. Digital Agent is prepared to design, manage, and protect your business-critical applications through our managed colocation offering.
Certifications
Who is Your Digital Agent?
Our team has been solving IT and telecom problems while protecting businesses from evil for over 20 years. Discover the Digital Agent Advantage today.
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