There are a lot of advantages to communicating with clients via text. With many modern phone systems and services, you can text directly from your business extension via desktop or mobile app. Whether that’s an appointment reminder, a billing notice, or a major account update, business texting is more reliable and convenient for you and your clients.
Most clients prefer texting, rather than email, for urgent notifications. It’s more convenient to quickly confirm information or answer a question with a text than with email, a call, or through a customer portal. Regardless of your industry, customers are happiest when it’s easy to contact your business and hard to miss an important message.
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Business texting also allows clients to resolve simple questions via text, rather than holding up your phone line. We always recommend that our phone customers set up an opening call menu with automated recordings that answer frequently asked questions, like hours and directions. Texting serves a similar purpose by allowing clients to write out their questions and receive a response when your staff is available to give one.
Switching between devices and programs is a distracting and inefficient way to communicate. Calling and texting through the same interface is more convenient for your staff and makes it easy to dial a follow-up call to any issue that can’t be resolved via text. Additionally, texting from a business line keeps employees from using their personal phones, which are distracting and can present a security risk to your company.
With Switchvox Text, you have two-way business texting directly from your business line. You can chat via the Switchvox desktop app when you’re at your desk, and via our mobile phone app when you’re on the go.
Most texting software only allows for one-way communication and works outside your phone system. For example, medical offices can use their EMR to send an appointment reminder to a patient, but that patient can’t reply via text; they have to call. Switchvox Text allows for two-way communication and is built right into the phone system you use every day, cutting down on phone calls and improving overall customer experience.
Switchvox Text gives you access to your messages, contacts, and voicemails all in one intuitive interface. Contact your Digital Agent for a demo, pricing, and terms.
Digital Agent combines the latest technical innovations with old-fashioned service values. Modeled like a family-run business with a commitment to customer care, personalized service and attention to detail.