Your practice needs to be able to communicate with and process patients efficiently and securely. You can’t afford to have your phones down, your internet out, your computers crashing, and your network at risk of a data breach. Finding the right technology solution for medical offices, and the right technology provider, can help you get more patients in the door and improve your quality of care.
Medical Offices Require Adaptability and Reliability
Every medical office has unique technology needs that vary by capacity and specialty. Those needs may change frequently to suit shifting industry and regulatory standards. That being said, most offices need a reliable service provider for phone, internet, IT, and cybersecurity. Using different service providers for these needs can lead to a lot of finger pointing when something fails.
That’s why Digital Agent MD+ provides the products and services medical offices need with just one number to call when you need support. Whether you have Digital Agent MD+ or use another provider, our 25 years of experience helping medical offices has taught us what works well and what doesn’t for most practices. We’ve shared a few of our insights below.
Telecommunications: Fiber, Wireless Backup, UCaaS Phones
Staying in touch with your patients, and making it easy for them to contact you, is critical. You don’t want to lose patients because they got stuck on hold for an hour just trying to reach their doctor. In addition to the products we’ve highlighted below, we recommend getting a professional Call Flow Analysis. We’ve seen call wait times at our client offices go down from 45 minutes to just 2 minutes after we analyzed and optimized their phone trees.
For medical offices, especially those with high call volumes, we recommend and provide:
- Fiber Internet
- Wireless WAN Backup
- UCaaS Phones
- Two-Way Texting
- Digital Fax
Managed IT: Secure Cloud Solutions, Managed Workstations
Keeping your devices and software up to date likely isn’t the first thing on your practice manager’s to-do list. You want a managed IT provider or MSP who will prioritize your technology. An MSP like Digital Agent can help you securely migrate to the cloud, keep up with cybersecurity updates and patches, and run your practice on the latest hardware. We recommend and provide:
- Full-Network IT Management and Support
- EMR / EHR Support
- Wireless Access Points
- Mobile Device Support
- Support for Patient Intake Technology (e.g. Phreesia)
Cybersecurity: Encryption, Endpoint Security, HIPAA Compliance
Data breaches are on everyone’s mind in 2023, especially for those working in healthcare. Each breach costs healthcare organizations an average of $9.23 million, according to a 2021 IBM study. Bad actors are constantly improving their tactics, and it’s a lot to expect your organization to keep up with, on top of staying HIPAA compliant. For your practice’s cybersecurity, we recommend and provide:
- Staff Security Awareness Training
- Endpoint Detection and Response (EDR)
- 24/7 Security Monitoring
- HIPAA Compliance Consultations, Vulnerability Assessments, and Documentation Support
- Hard Drive Encryption (in specific use cases)
Digital Agent MD+ is an all-in-one technology solution for medical offices
Whether you’re looking for a full-service technology provider and partner or just need someone to handle your phones or your cybersecurity, Digital Agent MD+ is a fully-customizable service package designed for the healthcare industry. It includes all of the products and services covered in this article, plus a 24/7 helpline staffed by our Atlanta-based team of technology experts. To learn more about Digital Agent MD+ and consult an expert on the best technology solutions for medical offices, contact your Digital Agent.
Kate Lewis
Technical Writer & Content Strategist
Digital Agent
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