It’s easy to underestimate the importance of a business phone system. Yes, its main purpose is to connect you with coworkers or clients, which may not sound all that important on the surface. However, it can be much more than just a simple device you use to make calls.
What are the Benefits of Voice Over IP?
Unlike traditional phone lines, voice over internet protocol (VoIP) phones offer a variety of useful features. These additional features add functionality that allows you to enhance the efficiency and productivity of your business operations. VoIP phone services can also prove to be a cost-effective solution for your telecommunication needs.
To understand the benefits of VoIP, it’s important to first understand what it is. VoIP is a technology solution that converts your voice into a digital package that can be sent over a broadband internet connection. Through the internet, you’re able to connect with contacts effortlessly. This differs from analog phone systems that rely on copper wires to do the same job.
Since these phones are connected to the internet, they’re able to provide certain advantages that you can’t get with a traditional phone. As a result, every business stands to benefit from implementing a VoIP solution. Some of these benefits include:
Lower Costs
Conventional phones rely on phone lines to make calls. On average, the cost of a landline can range anywhere between $100 to $200 per unit a month depending on the provider. That’s not including the cost of installation. Setting up individual phone lines for each and every employee in your office is not only expensive, but it’s also unrealistic. VoIP, on the other hand, only requires an internet connection and costs a fraction of the price for installation and service.
No Service Limitations
In today’s world, businesses are more mobile than ever. Having the ability to adjust your services to meet the needs of your operations can be very beneficial. This is one of the many areas where VoIP shines.
The problem with traditional phone systems is that a line is assigned a call number after it’s installed. If you move for any reason and want to keep your services, you’ll have to contact your phone company to have those services transferred over. With VoIP, you can log in and access your services from anywhere.
Scalability
There’s a physical limit to how many phone lines can be installed for a building. Since VoIP uses the internet for communication, these limitations are virtually nonexistent. What this means is new users can be added easily for little cost, which allows your VoIP system to grow along with your business.
Ease of Integration
VoIP is known for its ability to easily integrate with other platforms. For example, VoIP can be integrated with Office 365, Salesforce, and more. Having this functionality can allow you to access inbound call records or place outbound calls, which can be an effective tool for improving customer relationships.
Business Enhancing Features
Many businesses don’t fully understand all the features that can come included with VoIP services. VoIP systems offer a selection of features meant to maximize productivity and efficiency. Some of these features include:
- Call Holding
- Call Transfer
- Call Hunt
- Video Conference Calling
- Contact Lists
- Virtual Numbers
- Voicemail
- Automated Assistance
Call Reliability
A common worry about VoIP service is that if the internet goes down it would leave a business without phone capabilities. However, VoIP provides unique flexibility in that calls can be forwarded to mobile phones and other devices.
Reliable VoIP Phone Solutions
Digital Agent is a technology solutions provider that specializes in IT, telecommunications, cyber security, and network engineering services. If you need a VoIP solution for your business, we have you covered. We act as a one-stop-shop for all of your communication needs, offering business phone systems as well as comprehensive service and support.
As your partner, we won’t just help you take advantage of the many benefits VoIP has to offer, we’ll also handle all of your internet and phone needs. Our experienced staff will monitor and manage your network so you won’t have to worry about running into issues on your end. To learn more about our services, contact us today!
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