If you run a medical practice, you know how important it is for patients to be able to call your office and quickly get in touch with the right person. Reviews are a large part of how patients decide on a provider, and you don’t want lost calls, long hold times, or poor call quality ruining your reputation. Likewise, offices can consistently improve their internal efficiency when they adopt a UC as a Service (UCaaS) phone system. We’ll discuss what makes UCaaS so useful and our top recommendation for medical offices.
Must-Have Features
Digital Agent has spent more than two decades working with healthcare professionals to optimize their phone systems. Through this work, we have found that there are a few must-have features for medical offices. These include:
- Unlimited call queues
- Desktop and mobile softphone options for remote workers
- Hot desking to streamline shared workspaces
- Web-based call control and management
- Visual Voicemail and other UCaaS Features
- Call monitoring and training
Boost Efficiency with UCaaS
UCaaS phone systems, such as Digital Agent’s Switchvox hosted phone systems, have been shown to significantly boost office efficiency, improve patient satisfaction, and facilitate communication in remote or hybrid work environments. Telemedicine has boomed this year, and with more and more employees working remotely, phone systems with mobile capabilities have become extremely popular. Call monitoring and analytics is also useful for smoothly training new employees and making informed decisions about how to structure your office’s phone tree. Plus, employees that have access to visual voicemail, chat, calling, and video conferencing all in one platform have been shown to work and communicate more efficiently.
Case Study: Improving Patient Satisfaction with Switchvox
One of our clients, a Georgia-based medical group with offices in 11 different cities, first came to Digital Agent because their current phone system was underperforming. We were able to use detailed call reporting from the client’s new Switchvox phones to streamline their office’s call flow. This dramatically improved the client’s ability to quickly and efficiently communicate with their patients and reduced the average call queue time from 45 minutes to just 2 minutes.
The Best Phone System for Medical Offices: Switchvox
Switchvox phones have an intuitive UI and seamlessly integrate all office communications, including phone, fax, and chat. We’ve seen firsthand how Switchvox benefits medical offices; it is a phone system that quickly connects staff and patients, reduces response times, and grants immediate access to patient data, anywhere. Contact your Digital Agent to learn more and to schedule a live Switchvox demo.
Kate Lewis
Technical Writer & Content Strategist
Digital Agent
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